Buckhead IT questions, answered directly
What managing partners, COOs and office managers in Buckhead ask us most often.
What do managed IT services include?
A standing agreement in which one provider supports your staff, maintains your computers and network, secures your accounts and email and checks your backups, all for a fixed monthly fee instead of hourly bills.
Which parts of Buckhead do you cover?
All of it, including Buckhead Village, Lenox and Phipps, the Peachtree and Piedmont Road corridors, Lindbergh, Peachtree Hills, Garden Hills, Chastain Park and the Piedmont Hospital area, plus nearby Brookhaven. Engineers travel from Alpharetta for on-site work.
How quickly will we hear back?
You'll hear from a senior engineer within one business day of reaching out. Once you're a client, urgency-based response targets are part of the written agreement, and most tickets are closed remotely the same day.
How is pricing decided?
By the number of users and devices and the services you choose. Once the review is done, you get a fixed monthly figure on paper. One-off projects like a suite move get their own quote before anything begins.
How do you reduce wire fraud risk?
We harden sign-ins, alert on suspicious mailbox rules, authenticate your email domain, watch for lookalike domains and help you adopt a callback policy for any change in payment details. Staff who approve payments get targeted training.
Our firm is SEC-registered. Can you help with Regulation S-P?
We implement and document the technical controls the amended rule relies on, including incident response steps, access controls, logging and vendor records. Your chief compliance officer or counsel decides how the rule applies to your firm.
We're a state-registered adviser or mortgage broker. What applies to us?
Often the FTC Safeguards Rule, which requires a written security program and, since May 2024, a report to the FTC within 30 days of a breach involving 500 or more consumers. We build and document the technical safeguards. Confirm your obligations with counsel.
Our building provides the internet. Can you still manage our network?
Yes. We manage everything from the carrier or building handoff into your suite, including firewall, switches and Wi-Fi, and coordinate with property management and carriers when the problem is upstream.
Can you support our medical practice?
Yes. We implement and document HIPAA Security Rule safeguards such as access controls, encryption, audit logs and backups, and work with your records and imaging vendors. Your practice keeps responsibility for its policies.
What happens if we're hit by ransomware?
We isolate affected systems, preserve evidence for your insurer and counsel, find out what was accessed and restore from protected backups. A tested plan and good backups turn a crisis into a hard but short day.
Know where you stand before the next big wire
A review shows how well your email, accounts, devices and backups would hold up against the attacks that hit Buckhead offices. You get the findings in writing and keep them, whatever you decide.